Q&A
1. Who are we?
Ship-Click is a shipping and logistics company that provides smart, easy-to-use digital shipping tools. We enable businesses of all sizes to manage their shipments efficiently, transparently, and cost-effectively – from a single package to large-scale shipping operations.
2. What shipping services do you offer?
We offer three main types of services:
- Air Freight – Fast, secure, and cost-effective for urgent and valuable shipments with global coverage
- Sea Freight – Flexible international service at attractive prices, ideal solution for large and heavy cargo
- Ground Transportation – Fast and reliable with national and European coverage, with service to the customer’s doorstep
3. What's the difference between air freight and sea freight?
Air freight is suitable for urgent shipments and valuable products – it’s faster but more expensive. Sea freight is suitable for large and heavy cargo that doesn’t require urgency – it’s more economical but takes longer. We help you choose the most suitable solution for your needs.
4. Who is our target audience?
We primarily cater to businesses of all sizes: online stores, exporters and importers, small and medium-sized businesses, and companies requiring regular shipments. Our system is suitable both for those who send an occasional single package and for businesses with large shipping volumes.
5. Are you suitable for online stores?
Yes, we provide an ideal solution for online stores. Our digital tools integrate easily with e-commerce operations and enable efficient management of shipments, package tracking, and complete transparency with customers.
6. Do you also work with private customers?
While our services are primarily tailored for businesses, private customers can use our platform to ship individual packages. However, businesses benefit from a broader range of tools and savings on large shipping volumes.
7. Why choose Ship-Click?
We make the shipping process simple, transparent, and economical: smart, easy-to-use digital tools, price comparison between leading shipping companies, complete tracking of shipments, attractive and transparent pricing, and professional customer service – all in one place.
8. How do you help my business save money?
We enable price comparison between different shipping providers on the same platform, so you can choose the most cost-effective option for each shipment. Additionally, our automated tools save valuable time and reduce manual errors.
9. Can I track my shipments?
Absolutely! Our system provides complete tracking and transparency from the moment of order to delivery to the end customer. You can see in real-time where each package is located and update your customers.
10. Why do we contact potential customers?
We reach out to offer our innovative services to businesses that can benefit from them, provide information about economical and efficient shipping solutions, and help find a customized solution for your shipping needs.
11. Why do we send text messages?
We use text messages to update on shipment status in real-time, provide alerts about changes or delays, send order confirmations and important information, and communicate quickly and conveniently. This is an efficient way to ensure important information reaches you quickly.
12. How do I start working with you?
The process is simple: register on the platform, enter shipment details, compare prices between different providers, select the appropriate solution and order, and track the shipment until delivery. We accompany you at every step.
13. How is pricing determined?
Pricing depends on the type of transportation (air/sea/ground), package weight and dimensions, shipping destination, urgency level, and the selected shipping company. Our platform displays all options and prices transparently before ordering.
14. Are there hidden costs?
No! We believe in complete transparency. All costs are displayed upfront clearly, including shipping fees, insurance (if required), and relevant taxes. What you see is what you pay.
15. What happens if there's a problem with a shipment?
Our service team is here to help. In case of a problem, delay, or damage, we handle coordination with the shipping company and work to find a quick solution. Our system allows us to track every shipment and handle issues efficiently.
